TELEMARKETING POLICY AND DO NOT CALL COMPLIANCE
- Objective This policy establishes the guidelines for the use of telemarketing at Nosa Investments LLC under its brand YP4US.COM in compliance with U.S. federal and state laws, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and the Do Not Call (DNC) law.
- Scope This policy applies to all employees, contractors, and third parties making telemarketing calls on behalf of Nosa Investments under its brand YP4US.COM.
- Compliance with the National Do Not Call (DNC) List
- Before making any telemarketing call, phone numbers must be checked against the National Do Not Call List and any applicable state list.
- The contact database must be updated every 31 days to ensure compliance with the DNC list.
- Calls will not be made to consumers who have requested to be added to our internal do-not-call list.
- Call Identification Requirements
- At the beginning of each call, the agent must identify themselves by name and state that they are calling on behalf of YP4US.COM.
- The purpose of the call must be stated clearly and transparently.
- A phone number must be provided for consumers to contact the company for questions or complaints.
- Call Time Restrictions
- Telemarketing calls may only be made between 8:00 a.m. and 9:00 p.m., local time of the consumer.
- Calls will not be made on federal holidays unless the consumer has expressly requested to be contacted.
- Prohibitions and Restrictions
- The use of automatic dialing systems to call mobile phones without prior consumer consent is not allowed.
- Pre-recorded calls without explicit recipient consent are prohibited.
- The use of deceptive calling techniques, undue pressure, or false information is not permitted.
- Record-Keeping
- All opt-out requests must be recorded and fulfilled within a maximum of 30 days.
- A record of all calls made, including date, time, phone number dialed, and call outcome, must be maintained.
- Documentation must be kept for a period of at least five years.
- Training and Compliance
- All employees and contractors involved in telemarketing must receive periodic training on applicable laws and regulations.
- Internal audits will be conducted to ensure compliance with this policy.
- Penalties for Non-Compliance Failure to comply with this policy may result in disciplinary action, including termination of employment or contract, as well as legal and financial liabilities in accordance with federal and state regulations.
- Contact for Complaints and Opt-Out Requests Consumers may submit complaints or request inclusion on our internal Do Not Call list by contacting CUSTOMER SUPPORT at 3057240998 or by sending an email to SUPPORT@YP4US.COM
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